Return - Refund Policy
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All Collar orders,..I will be making your collar with the measurements provided, they are adjustable which should lessen the chance there is a problem with the size. If there would be a problem I will make a decision on a case by case basis. If a refund less shipping is offered the customer would be responsible for shipping the collar back to me before a refund would be issued...it must be unworn and in the same condition I sent it to you. Giving a refund is a courtesy on my part and in no way an obligation.
An exchange may also be made at your shipping expense and again there are no guarantee's the second item will fit.
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All coat orders... because I am making a coat with the measurements provided by the customer, I cannot be responsible for your coat not fitting right...so there is a chance that your coat will not fit properly. This would be unfortunate and I do understand that people can make a mistake measuring. If this should happen a refund less shipping may be offered to you. The customer would be responsible for shipping the coat back to me before a refund would be issued and it must be unworn and in the same condition I sent it to you...giving a refund is a courtesy on my part and in no way an obligation. A decision would be made on a case by case basis.
An exchange may also be made at your shipping expense and again there are no guarantee's the second item will fit.
Paintings...Painting are done to best interpret the picture you provide to me, it is a likeness to your pet and will not be an exact duplicate, this is what makes it unique and art...There will be no refunds on paintings...no exceptions.
Thank you for your understanding, I do my best to give you a top quality item and pride myself on happy customers.
Judi
Please note: Most Coat and Collar makers only offer a refund if there is a flaw in the workmanship only.